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Falcon Roofing: Roof Installation Services in Traverse City, MI

Privacy Policy

Falcon Roofing LLC Effective Date: April 20, 2026 Last Updated: April 20, 2026

Falcon Roofing LLC (“Falcon Roofing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website at falconroofing.net (the “Site”), request a quote, contact us by phone, or meet with us in person.

By using our Site or providing us with your information, you agree to the terms of this Privacy Policy.

Information We Collect

Information You Provide Directly

When you submit a contact or quote request form, call us, or meet with us in person, we may collect:

  • Contact information: name, email address, phone number, physical or service address
  • Project information: building type (residential or commercial), type of roof, description of your roofing needs, and any photos or documents you share with us
  • Communication records: messages you send us, notes from phone conversations, and records of in-person consultations
  • Consent records: your opt-in preferences for email, text messaging, and other communications, along with the date, time, and method by which consent was provided

Information Collected Automatically

When you visit our Site, we and our analytics providers may automatically collect:

  • Usage data: pages visited, time on site, referring URL, browser type, device type, and IP address
  • Cookies and similar technologies: see the “Cookies and Analytics” section below

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide quotes or estimates
  • Schedule inspections, appointments, and roofing services
  • Communicate with you about your project, including status updates, appointment reminders, invoices, and payment confirmations
  • Send service follow-ups and requests for reviews or feedback
  • Send seasonal promotions or special offers (only with your consent)
  • Maintain business records and comply with applicable legal obligations
  • Improve our Site and services

SMS / Text Messaging Program

Falcon Roofing offers a text messaging program so that we can communicate with you efficiently about your roofing project.

Consent to Receive Text Messages

You may opt in to receive text messages from Falcon Roofing by checking the SMS consent box on our website contact or quote request form at falconroofing.net. You must provide your mobile phone number and actively check the consent box before any text messages will be sent.

Consent to receive marketing text messages is not a condition of any purchase or service from Falcon Roofing.

Types of Messages You May Receive

If you opt in, we may send you text messages from Falcon Roofing LLC, including:

  • Customer care messages (roofing projects, quotes, and service inquiries)
  • Account notification messages (appointment confirmations, scheduling updates, crew arrival notifications, job status updates, invoice and payment reminders)
  • Promotional discounts, flash sales, and advertisements (seasonal offers and special promotions)

Message Frequency

Message frequency may vary. On average, customers receive 1-2 messages per month.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

Opting Out

You can opt out of text messages at any time by replying STOP to any text message from us. You will receive a confirmation message, and no further messages will be sent unless you opt in again.

Help

For help or more information, reply HELP to any text message, or contact us at office@falconroofing.net or 231-233-3530.

Contact Information for the Message Sender

If you have questions about this SMS program or how your information is handled, you can contact the message sender, Falcon Roofing LLC, using any of the following:

  • Email address: office@falconroofing.net
  • Phone number: 231-233-3530 or 231-409-1422
  • Mailing address: 10609 S Timberlee Ct, Traverse City, MI 49684
  • Support form: https://falconroofing.net/contact/

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors supporting our services (such as our SMS platform provider) is permitted solely to deliver the messages you have requested. All other categories of information sharing exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Your Information

Sharing and Transfers of Consumer Data

Your data will not be transferred to external organizations. Where limited disclosure is strictly necessary to support our operations, it is restricted to service providers acting on our behalf and only for the services they perform. These providers are not permitted to use consumer data for their own purposes.

We do not sell your personal information. We may share your information only with:

  • Service providers who support our business operations, including:
    • Our virtual executive assistant, who helps manage customer communications and scheduling
    • Our business partner involved in operating the company
    • DockSyde Creative LLC, our website and digital marketing provider
    • GoTo Connect, our telephone and text messaging platform
    • Payment processors and accounting software providers
    • Google Analytics, for website usage analytics
  • Legal and compliance recipients, when required by law, subpoena, court order, or to protect our rights, property, or safety or that of our customers or others
  • In connection with a business transaction, such as a merger, sale, or transfer of assets, in which case affected individuals will be notified

As noted above, mobile opt-in data and SMS consent information are never shared with third parties for marketing purposes.

Cookies and Analytics

Our Site uses cookies and similar technologies to operate and improve the Site. We currently use Google Analytics to understand how visitors interact with our Site. Google Analytics collects information such as IP address, pages visited, and session duration. You can opt out of Google Analytics by installing Google’s browser add-on at https://tools.google.com/dlpage/gaoptout.

Most browsers allow you to control cookies through their settings. Disabling cookies may affect Site functionality.

Data Retention

We retain personal information for as long as needed to provide services, maintain business records, resolve disputes, and comply with legal obligations. SMS consent records are retained for the duration of our SMS program and for a reasonable period afterward to document compliance.

Data Security

We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Controls to Prevent Unauthorized Sharing

  • Access to consumer data is limited through role-based permissions and restricted to authorized personnel with a legitimate business need.
  • Confidentiality obligations apply to staff and any approved service providers handling consumer data.
  • Policies and procedures are in place to prevent unauthorized access, use, or disclosure of consumer data.
  • Staff receive training on privacy, confidentiality, and proper handling of consumer data.
  • Service providers are subject to vendor restrictions designed to limit access, prevent misuse, and require appropriate protection of consumer data.

Your Rights

You may contact us at any time to:

  • Access the personal information we have about you
  • Correct inaccurate information
  • Request deletion of your information (subject to legal and business-record retention requirements)
  • Opt out of marketing emails or text messages
  • Withdraw any consent you have previously provided

To exercise these rights, contact us using the information below.

Children’s Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third-Party Links

Our Site may contain links to third-party websites, including our social media pages. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of our Site or services after changes are posted constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy, how your information is handled, or our SMS program, please contact the message sender, Falcon Roofing LLC, using any of the clear contact methods below:

  • Email address: office@falconroofing.net
  • Phone number: 231-233-3530 or 231-409-1422
  • Mailing address: Falcon Roofing LLC, 10609 S Timberlee Ct, Traverse City, MI 49684
  • Support form: https://falconroofing.net/contact/